Chances are I hate whatever you did for the whole "forgot password" workflow in your web site or app. And I really have to underscore the 'hate' part. I mean, this should not be rocket science by now. Do not the people who implement this abominations ever need to use such a ux themselves?! Where they'd, you know, realize how stupid broken wrong painful useless annoying hateful it all is?

Why should I ever have to retype my email address, for one example.