playing the radio is now rocket science beyond the ken of toyota, apparently.
>>>
This is a known software bug in Toyota's current infotainment system. Other 2025 Toyota owners have reported the exact same symptom — no sound on FM or AM, but SiriusXM works fine — and the issue comes and goes intermittently. The fact that SiriusXM still plays tells you the amplifier and speakers are fine; the head unit's terrestrial radio tuner module is glitching.
Here's what to do, from quick fixes to longer-term resolution:
Immediate fix when it happens: Press and hold the power/volume knob for about 10–12 seconds until the Toyota logo appears. This performs a soft reset of the head unit and can clear temporary glitches. This is the fastest thing to try mid-drive.
If the soft reset doesn't work: Turn the car fully off, wait 3–5 minutes so the system completely powers down, then restart. Multiple owners report that cycling the ignition resolves the issue, at least temporarily.
Nuclear option (hard reset): Disconnect the 12V battery for about 30 minutes to force a full system reset. This has resolved persistent glitches for some owners. You'll lose your radio presets and some settings, but it can clear deeper software issues.
Take it to the dealer: Toyota has issued Technical Service Bulletins (TSBs) that allow dealers to update the infotainment software, and many rebooting, freezing, and audio issues can be resolved with these updates. Since your car is a 2025 model, it should still be under the factory warranty (3 years / 36,000 miles for the basic warranty). Tell them the symptom clearly: FM/AM/HD goes silent while SiriusXM continues to work. Even if it's not acting up when you drop it off, the dealer can check for applicable TSBs and apply any available software updates.
Document it: Each time it happens, note the date, time, what station you were on, and how long it lasted. This helps the dealer reproduce or escalate the issue if a software update alone doesn't fix it. A video of the "no signal" HD display with silent FM would also be useful evidence.
This is almost certainly a software problem rather than a hardware one — the tuner and the satellite receiver are separate signal paths in the head unit, which is why one can fail while the other keeps working.