There doesn't seem to me to be enough economic punishment in our socioeconomic system for bad UX. For example, Barnes & Noble's web site doesn't tell me explicitly if something is/not available at the local store. I apparently have to infer it from the totality of what is displayed as the details e.g. it says I can have it sent to me by Thursday or whatever so I guess it is not in stock locally. Not that it even shows me if it knows what my local store is. Or would let me find out if the item is in stock at any other store locations around me. Just utterly nuts.